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In this section , a selection of the most common questions we got from our customers in last 5 years .

Hope this helps, but if there is something we missed or forgot to include, we are absolutely happy to assist you 24/7 on our live chat on bottom right corner of website

 

If you need to be clarified on how to place an order, please download our " How to " guide

 

Q - Where are you located ?

A – We are located in Italy, southern Italy, in the Salerno province

Q – Do you ship to my country ?

A – Yes, wherever in the world you are, we ship to your country
If you want to place a big order, send us an email and we will q
uote container or any other kind of shipment that may suite you

 

 

Q - Where are the products shipped from ?

A – All of our products are shipped from Italy

 

Q – How can I pay for my order ?

A – There are many ways to pay for your order, you can pay by

Paypal
Bank transfer
Cash on delivery ( if you are in Europe )
Credit Cards accepted via PayPal and Braintree

 

Q – I live inside the EU, do I have to pay any custom fees ?

A - No, if you live into the EU we are both in it and no free trading is allowed with no custom fees to be paid for any European citizens on any shipment coming from
      European Countries, and all of our products are shipped from Italy, an European Country  

 

Q – Do the prices on website include shipping fees  ?

A - No, the prices do not includes shipping fees, those are calculated apart and are based on the weight of shipment and destination post code

 

Q – How do I calculate shipping fees  ?

A - Calculating shipping fees is really simple, just add a product to your cart and then go look for the its content, clicking on the cart icon on top right part of website
      there you will be able to select your destination country, town and postal code, and get a quote in seconds